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Initiative Table


Vision Zero Street Engineering

Vision Zero Street Engineering icon

Use Vision Zero Borough Pedestrian Safety Action Plans to guide engineering projects, safety education, and camera enforcement efforts

Drawing on crash data analysis and community feedback, DOT and the NYPD identified priority Vision Zero intersections and corridors across the City. DOT and its agency partners then developed a Safety Action Plan for each borough. Each year DOT strives to implement at least 50 safety projects at priority locations.

Transform high-crash arterial roads into Vision Zero Great Streets

The Great Streets program redesigns major corridors to prevent crashes, enhance mobility, increase accessibility, and bolster neighborhood vitality. The following projects are underway: Atlantic Ave. and Fourth Ave. in Brooklyn; the Grand Concourse in the Bronx; and Queens Blvd. in Queens. In addition, DOT is implementing Vision Zero capital redesigns on other major streets, including Delancey St. in Manhattan and Tillary St. in Brooklyn.   

Continue Safe Routes to Schools, Safe Streets for Seniors, and other Vision Zero capital programs

The agency will continue to design and implement pedestrian safety improvements, such as curb extensions, median refuges, and signal timing changes near schools and in neighborhoods with large numbers of aging New Yorkers. This effort is coupled with education and encouragement targeted at schools and senior centers.


Vision Zero Education and Awareness

Vision Zero Education and Awareness icon

Continue Vision Zero safety education programs

The agency will continue its Vision Zero safety education programs for children, parents, and senior citizens, as well as its free bike helmet and car seat distribution programs. DOT is also working with the Department of Education on a Vision Zero curriculum for schools and is partnering with other City agencies to bring safety programs to community centers and afterschool programs.

Continue Vision Zero public awareness campaign

Your Choices Matter is DOT’s street safety awareness campaign that emphasizes the serious consequences of dangerous driving choices. In 2017, we will launch a variation of the campaign that addresses the most common causes of serious crashes. In the longer term, DOT will produce new content in order to remain visible in the City's rapidly-changing media climate.

Advocate for safe cycling around visually impaired pedestrians

Cycleyes is DOT's safe cycling awareness campaign that reminds cyclists to be on the lookout for visually impaired pedestrians.


Vision Zero Safety Enforcement/Analysis

Vision Zero Safety Enforcement and Analysis icon

Continue speed camera enforcement

DOT will continue to refine its use of automated speed cameras to enforce the City’s 25 mile per hour speed limit within the 140 school speed zones authorized by state law.



Vision Zero Street Engineering

Vision Zero Safety Enforcement and Analysis icon

Evaluate left turn safety treatments

Left turns are a key factor in nearly 30 percent of pedestrian crashes involving a fatality or serious injury. DOT is evaluating an array of design treatments at 100 locations to determine if they encourage motorists to better yield to pedestrians and to slow vehicle turns. If successful, these designs will be expanded to additional intersections across the City.

Implement recommendations of Bicycle Safety Study and Action Plan

DOT, the Department of Health and Mental Hygiene, and NYPD are developing recommendations based on a review of crashes in which a bicyclist was fatally or severely injured.


Vision Zero Safety Enforcement/Analysis

Vision Zero Safety Enforcement and Analysis icon

Expand speed camera enforcement

DOT will seek to pass state legislation to expand the City’s authority to use speed cameras at high-crash locations and during the most dangerous times near schools.

Mandate rear seat seatbelt use  

Unbelted back seat passengers involved in severe crashes are four times more likely to be killed as belted back seat passengers. DOT will advocate for a requirement that adult passengers riding in the back seat of private cars use seat belts.

Advocate for drugged driving reform for New York State 

A motorist can only be charged with driving while impaired by a drug if that drug is listed in New York State’s Public Health Law Some drugs, like synthetic marijuana, have not been added to that list, limiting prosecutions. DOT will advocate to make it illegal in New York State to drive after intentionally consuming any substance that causes impairment.

Expand partnerships with NYPD to improve crash data and analytics

Data on serious injuries from crashes is produced through a cumbersome process involving DOT, NYPD, and the State so that injury data is often not available until 12 months after a crash occurs. NYPD is transitioning to electronic crash reporting, which will enable DOT to analyze data earlier and more quickly respond to trends.

Pilot new technology to obtain data that can prevent crashes

DOT will expand the use of cameras and sensors, video analysis software, and vehicle monitoring data to expand our understanding of why crashes occur and where they are likely to occur in the future. For example, DOT may be able to highlight locations where vehicles have frequent hard braking events or use video analytics to determine where drivers are less likely to yield to pedestrians. 



Pedestrian Network

Pedestrian Network icon

Make walking safer and more convenient

As laid out in Chapter 2: Safety, DOT will continue to implement at least 50 Vision Zero safety projects a year and invest in our Great Streets program. As laid out in Chapter 6: Public Realm, the agency will continue to implement streetscape improvements including benches, wayfinding signs, and leaning bars.


Bike Network

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Expand the City’s bike network 

DOT will create or enhance at least 50 miles of bike routes a year and expand the network of protected bike lanes by at least 10 miles, double our previous target. The agency will focus on expanding the bike network in neighborhoods with limited bike infrastructure, including Jamaica, Soundview, and East Flatbush. As part of our Great Streets projects, DOT will integrate protected bike lanes into sections of the Grand Concourse in the Bronx and Queens Boulevard in Queens. As resources permit, DOT will accelerate the rate of bike lane expansion, especially of protected lanes.

Improve bike access to and on bridges

DOT will continue to develop bike access plans to its bridges and will implement four bridge access projects in the next two years. The agency will continue implementation of its Harlem River Bridges Access Plan and develop a plan for a protected bicycle lane on Delancey Street to better connect cyclists to the Williamsburg Bridge, the busiest East River bike crossing.



Accessibility icon

Strive to make all sidewalks, pedestrian ramps and spaces, and bus stops accessible

DOT will continue to install at least 75 accessible pedestrian signals each year. The agency will expand its in-house pedestrian ramp program, and invest about $245 million over the next four years for contractor pedestrian ramp upgrades and new installations. DOT will update its Street Design Manual and capital project standards to reflect the principle of universal access.


Transit System

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Expand Select Bus Service (SBS) and improve local bus service

With the MTA, DOT will expand the SBS network to 20 routes citywide, with a focus on neighborhoods underserved by the subway and corridors with high bus ridership. The agency will continue to advance the quality of SBS and local bus service through improved bus lane and design treatments, bus countdown clocks, fare collection methods, and transit signal priority.

Implement the Brooklyn Queens Connector (BQX)

Working with NYC Economic Development Corporation (EDC), other City agencies, and the community, DOT will plan and implement the BQX, a streetcar linking Brooklyn to Queens along the waterfront.


Street System Management

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Complete the Connected Vehicle (CV) Pilot Project

With USDOT, DOT will continue to test a range of CV safety applications in up to 10,000 vehicles. CV technology enables vehicles to communicate with each other, pedestrians and cyclists with mobile devices, and the Intelligent Transportation Systems (ITS) network.


Shared-Use Mobility

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Expand bike share

DOT, with its private-sector partner Motivate, will continue to expand Citi Bike over the next 18 months. By the end of 2017, Citi Bike will have 12,000 bikes at 750 stations. With Motivate, DOT will encourage participation in the discount membership program for NYC Housing Authority (NYCHA) residents. In partnership with Motivate, DOT will explore the feasibility of a Phase 3 expansion of the program that would reach all five boroughs.



Bike Network

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Improve the pedestrian and bike promenade on the Brooklyn Bridge

Demand for the shared cyclist and pedestrian path on the Brooklyn Bridge often exceeds capacity. DOT will assess the feasibility of expanding and reconfiguring this popular path to better serve both groups.

Advance the East and Harlem River waterfront greenway in Manhattan

In the near term, DOT will advance on-street bike lane projects to fill gaps in the East River and Harlem River greenways. In the medium term, DOT will work with the Department of Parks and Recreation (DPR) and EDC to develop a funding strategy for the full build out of the greenway.

Launch secure bike parking pilot program near transit

Building on best practices from other cities, DOT will plan and develop secure, affordable, and attractive bike parking at major transit hubs and activity centers across the five boroughs, including ferry terminals, key subway and commuter rail stations, and local commercial districts.

Improve and expand bike access in commercial and residential buildings

Expanding on the success of the City’s Bikes in Buildings law, DOT will work to pass City Council legislation to further broaden bike access in commercial buildings, extend bike access provisions to residential buildings, and allow folding bikes in all passenger elevators.

Improve maintenance and availability of public bike parking

To free up space for operable bikes, DOT has worked with the New York City Department of Sanitation (DSNY) to finalize revised DSNY rules to streamline removal of derelict bikes from DOT bike racks. DOT will being inspecting all racks twice a year and work with DSNY and community and merchant groups to proactively remove derelict bikes.

Appropriately regulate low-speed electric bikes

DOT will work with its agency partners to advocate a sensible legal framework to regulate growing e-bike use and improve safety. 

Develop new citywide measure of cycling to measure progress

DOT will adopt new measures of citywide cycling, which will be used to track the growth of bicycling over time. These indicators will capture the number of New Yorkers who bike regularly and the average volume of daily biking trips across the five boroughs. DOT will continue to conduct bike counts at strategic locations.


Transit System

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Complete a citywide transit study

Working with our partners at the MTA, DOT will conduct a study of unmet transit needs in communities across the five boroughs and develop a set of recommendations to meet these needs. Possible recommendations include SBS, rail system, and streetcar expansion.

Develop and Implement an L Train Mitigation Plan with the MTA

In collaboration with the MTA, DOT will develop a plan to mitigate the impact of the closure of the L train tunnels under the East River, which carry the same number of passengers into and out of Manhattan each day as the Long Island Rail Road. DOT will consider transformative traffic management and bus priority treatments on 14th Street and the East River Bridges, as well as expanded bike routes and bike parking facilities on both sides of the river.


Street System Management

Pilot multi-purpose sensor and camera technology

DOT will pilot the installation of sensor and camera technology that can be used for multiple purposes, including better understanding how streets are used and better managing traffic flow. DOT will also explore enforcement strategies with the NYPD and the Department of Finance, including targeted deployment of traffic enforcement agents, use of cameras and sensors for parking and loading regulation enforcement, and the replacement of the City’s paper parking placards with an electronic system.

Develop an Intelligent Transportation Systems (ITS) Strategic Plan

Building off goals in this plan, DOT will develop an ITS Strategic Plan that describes our ITS vision and goals within the following six areas: enhancing operational capabilities, advancing operational planning, emerging technology readiness, lifecycle management, professional capacity building, and outreach and communication.


Shared-Use Mobility

Explore the potential for shared-use mobility services to expand travel options, increase mobility, and improve the efficiency of the transportation system

  • DOT will develop a shared-use mobility plan to identify the opportunities and challenges posed by new transportation services and models.

  • DOT, with the TLC, will explore the potential of ridesharing services to meet travel needs in areas underserved by the subway and to reduce traffic volumes. 

  • DOT will explore the potential for carshare to reduce car ownership and improve parking availability, and develop a set of pilot projects to expand carsharing outside of Manhattan. This will include consideration of opportunities for electric vehicles and charging stations.

  • DOT, with the TLC, will examine the potential safety, congestion, social, environmental, and economic impacts of autonomous vehicles and develop a set of policies for federal and state advocacy and to guide future pilot projects.

  • DOT, with input from the TLC, will conduct a comprehensive study of the commuter van industry to better understand the role of commuter vans in the City’s transportation system and to explore potential policy changes to improve safety and travel choices.   



Pilot new wayfinding technology for visually impaired pedestrians

DOT will conduct a pilot test of electronic beacons, which can assist visually impaired pedestrians in navigating the City, at indoor and outdoor transportation facilities. DOT will also test tactile guide-ways for visually impaired pedestrians on sidewalks and at outdoor public spaces.


Curb Management

Develop a 21st century parking management strategy for New York City

DOT will complete a comprehensive analysis of the availability, regulation, and use of metered parking spaces and develop a pricing strategy to increase curb availability for deliveries and customer parking, focusing especially on congested commercial districts.

Modernize the regulation of sight-seeing buses

DOT will work to pass City Council legislation to tighten the approval requirements for sight-seeing buses to better manage their stops.



Asset Management

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Implement agency $14 billion 10-year capital plan

As laid out in the Mayor’s Ten Year Capital Plan for DOT, the agency will plan for and invest in a range of projects, from bridge rehabilitation to full street reconstruction.  As we implement this ambitious program, we shall continue to identify new resources and pursue cost-cutting solutions to address funding needs.

Continue to adopt best practices in asset management

DOT will continue to update legacy computer systems to better support asset management. The agency will roll out its Sign Information Management System (SIMS) for street signs, complete development of its new bridge asset management system, and develop an asset management system for roadways,sidewalks, and pedestrian ramps.



Resiliency icon

Continue post-Sandy reconstruction efforts

DOT will continue to complete a broad range of resiliency projects first laid out in the Special Initiative for Rebuilding and Resiliency (SIRR). These projects include retrofits to bridges, streets, traffic signals, yards and facilities.  Progress on these efforts is laid out in detail in the OneNYC progress report.

Continue to participate in major multi-agency coastal protection projects

DOT will continue to participate in multi-agency planning and design efforts for coastal protection systems along the East River and the Battery in Manhattan, Staten Island's South Shore, Red Hook in Brooklyn and others areas identified in OneNYC.


Project Delivery

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Continue to work with agency partners to improve project delivery

DOT will seek to continue internal and City agency-wide discussions on streamlining the design and review of DOT capital projects. Such coordination among DOT planning teams and our City partners, including the Department of Environmental Protection (DEP), DPR, and DDC, will align agency goals before projects are initiated, leading to efficient delivery of projects and lower agency operational costs.   

Continue to expand contracting opportunities for minority- and women-owned business enterprises (M/WBEs)

DOT is committed to increasing contracting opportunities for M/WBE firms and to providing support to help them become successful agency contractors. DOT’s designated M/WBE Officer will continue to oversee these efforts.


Asset Management

Project Delivery icon

Create asset management task force to coordinate efforts between divisions

DOT will create an asset management task force, with representatives across the agency, to institutionalize best practices. Where practical, DOT will seek to create asset management systems that group asset classes, such as street pavement and pedestrian ramps.

Develop decision-making tools to guide the allocation of maintenance and capital resources across divisions

DOT will create tools and a process to help agency leadership cost-effectively allocate limited capital resources across a diverse range of asset classes.

Integrate social, environmental, and economic costs into these decision making tools

When making these decisions, the agency will seek to take into account not only cost savings over the long term, but also seek to mitigate or avoid adverse social and environmental costs, such as impacts on low-income communities, air quality, and greenhouse gas emissions.



Project Delivery icon

Analyze the risk from climate change in non-Sandy-impacted areas

In conjunction with the City’s Climate Change Adaptation Task Force, DOT will assess the vulnerability of its infrastructure to climate shocks, especially in areas that were not affected by Super Storm Sandy, and evaluate the costs and benefits of potential mitigation actions. This plan will inform DOT’s capital plan going forward.

Develop resilient street design standards for incorporation into the Street Design Manual

DOT will update its Street Design Manual to include a greater focus on resilient and sustainable street design features, including permeable pavement, green infrastructure and natural features, and other climate-adaptation elements.

Develop detailed transportation contingency plans

In collaboration with the MTA, PANYNJ, NYPD, Emergency Management, and others, create detailed contingency plans to address transportation needs in the aftermath of disruptive climate events

Project Delivery

Project Delivery icon

Secure State authorization to use design-build procurements for major capital projects

Working with the State Legislature, DOT will seek passage of state legislation authorizing DOT to use design-build procurements, in which design and construction services are procured under a single contract. 

Require the use of one agency-wide project management system for all DOT capital projects

By using one system, DOT will be able to better manage our capital projects, resulting in shorter project timelines. Over the medium term, DOT will seek to develop a centralized project management system with DDC and DEP.

Create standard approval processes for routine capital work

DOT will create standard project and contract documents for typical capital projects, such as sidewalk extensions and bus bulbs. These boilerplate forms will streamline internal and intra-agency approvals for routine capital projects, thereby freeing agency staff to process complex major projects.



Reducing Air Pollution and Congestion

Reducing Air Pollution and Congestion icon

Continue initiatives to improve air quality in neighborhoods with heavy truck traffic

DOT will continue to encourage the use of trucks with cleaner engine emission standards through programs such as the Hunts Point Clean Trucks Program (see Chapter 7: Sustainability for more information on this program).


Reduce Freight and Land Use Conflicts

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Improve truck access to industrial areas, marine terminals, and airports

DOT will continue to update the City’s truck route network to reflect current land uses and truck access needs and make the freight industry aware of these updates.



Enforcement icon

Improve truck rule compliance through technology and stakeholder engagement

DOT will continue to expand the use of Weigh-in-Motion scales (see the box above). Overweight trucks damage our roadways and put companies that follow the rules at an economic disadvantage.



Reducing Air Pollution and Congestion

Enforcement icon

Expand off-hour deliveries in conjunction with noise monitoring

DOT will encourage off-hour deliveries, with a focus on large buildings in areas with high pedestrian and bicycle activity. Shifting deliveries to overnight hours decreases congestion and truck emissions. DOT will also work with the trucking industry to pilot low-noise truck technologies, as well as deploy a network of noise monitors and cameras to monitor off-hour delivery activity.

Pilot test micro freight and waste collection centers

DOT will explore opportunities for micro freight distribution centers in highly congested commercial areas. These centers might be sited in curb space now dedicated to commercial loading, encouraging off-hour delivery and more efficient collection of recycled materials and waste.


Freight Strategy

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Develop a comprehensive five-borough freight strategy

DOT will develop truck route profiles for each borough to better understand truck route use and compliance. This analysis will enable the agency to better understand the movement of goods, the needs of shippers and receivers, and community concerns. The agency will then recommend a series of actions to reduce the environmental and social impacts of trucking, while enabling our economy to grow.

Expand DOT’s Office of Freight Mobility

DOT will significantly increase the staff of the Office of Freight Mobility in support of the citywide freight plan and the agency’s efforts to increase the use of  sensor and camera technology to monitor compliance with truck regulations and traffic laws.



Enforcement icon

Issue Notices of Observation to off-route and overweight trucks

DOT will explore issuing notices of observation to off-route trucks and overweight trucks that repeatedly violate rules, with opportunities for adjudication. DOT will explore linking these to denial of permits and City contracts, or other sanctions.



Expanding Public Open Space

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Continue and enhance the NYC Plaza Program

DOT works with local partners to create neighborhood plazas throughout the City, transforming underused streets into vibrant public spaces. The Plaza Program includes one-day plaza projects, interim plazas created with temporary materials, and permanent plazas. Our plaza partners are responsible for on-going maintenance. DOT provides financial and technical support through the Plaza Equity program when neighborhoods need assistance. 


Programs to Improve the Street Environment

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Continue DOT street furniture programs to improve our streets

DOT has a range of programs to make our streets more attractive, easier to navigate, and more comfortable for pedestrians. These programs include: 

  • Coordinated Street Furniture: provision and maintenance of bus shelters, newsstands, and automatic public toilets by DOT’s street furniture franchisee;

  • CityBench: the installation of benches at bus stops and plazas and on sidewalks to increase public seating on City streets;

  • WalkNYC: the installation of map-based way-finding information in neighborhoods and at SBS stations across the City; and,

  • Street Seats: a citywide program by which local partners apply to transform underused streets space, such as parking spaces, into seasonal public spaces.

Continue DOT Art program to enliven the streetscape

DOT Art partners with community-based organizations and artists to present temporary public art in neighborhoods across the City. Artists help transform the City's streets from ordinary to extraordinary through colorful murals, dynamic light projections and thought-provoking sculptures.


Programs to Temporarily Open Streets for Recreation

Programs to Temporarily Open Streets for Recreation

Continue DOT programs that open up City streets for public recreation

Each year, the City opens up streets across the five boroughs to pedestrians and cyclists. These programs include:

  • Summer Streets: an annual celebration during which nearly seven miles of Manhattan streets from the Brooklyn Bridge to Central Park are opened on three consecutive summer Saturdays for people to play, run, walk, and bike;

  • Weekend Walks: a series of  multi-block neighborhood events across the five boroughs during which, at the request of the community, commercial streets are temporarily closed to vehicles and opened to walking and other activities; and, 

  • Car-Free NYC: an annual Earth Day celebration that opens City streets for recreation, allowing residents and visitors to enjoy New York City’s most valuable public space—our streets.



Expanding Public Open Space

Programs to Temporarily Open Streets for Recreation

Transform areas under elevated transportation infrastructure into attractive public spaces and streetscapes through the El-Space program

DOT will conduct an inventory of el-spaces, develop an El-Space toolkit of design treatments, and initiate five El-Space pilot projects, some in partnership with the Design Trust for Public Space. The project will include a consideration of opportunities for secure bike parking.


Programs to Improve the Street Environment

Programs to Temporarily Open Streets for Recreation

Update news rack regulations to keep sidewalks clean and orderly

To accommodate pedestrian flow on busy sidewalks and to keep sidewalks clean, DOT is working with the City Council to pass legislation to streamline the news rack registration process, encourage the use of modular racks, and hold owners more accountable for their dirty or disorderly racks.


Programs to Temporarily Open Streets for Recreation

Programs to Temporarily Open Streets for Recreation

Build upon the Lower Manhattan Shared Streets pilot project

Shared streets give priority to pedestrians with accommodation for vehicles needing local access. Having pedestrians, cyclists, cars, and trucks all traveling slowly through a common street space discourages traffic and has been shown to improve traffic safety. In conjunction with this year’s Summer Streets, DOT held a Shared Streets event covering 60 blocks of historic Lower Manhattan. Based on this successful test, DOT will explore expanding Shared Streets and holding additional pilot events in 2017..     

Conduct a seasonal pedestrian street pilot project

In collaboration with a supportive community, DOT will create a seasonal pedestrian- and cyclist-only street in the summer of 2017. Car and truck access will be accommodated through special regulations, potentially during off-hours. The pilot project will last several months and will be evaluated by DOT. 



Low Carbon Modes

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Encourage walking, biking, and transit

To achieve a shift from auto travel to low-carbon modes, the City must provide safe, convenient, and connected bike and pedestrian networks as well as work with the MTA to improve bus service and pedestrian and bicycle access to transit. (See Chapter 3: Mobility for more information about DOT’s initiatives in this arena). 

Expand the Go Smart NYC program

Go Smart NYC is DOT’s neighborhood-based travel choice resource program. Go Smart provides New Yorkers with information on their travel options and gives them incentives to use low-carbon modes like walking, biking, and transit. After launching in Queens Community District 5 in 2015, DOT plans to expand the program to select Brooklyn neighborhoods in 2016 and 2017.


Green Infrastructure

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Continue DOT’s partnership with the NYC Department of Environmental Protection (DEP) to install green infrastructure (GI) on streets citywide

DOT will continue to partner with DEP in the siting of right-of-way bioswales, stormwater greenstreets, and other green infrastructure designs in City streets, sidewalks, plazas, and greenways. GI diverts storm water runoff from the sewer system and helps prevent the discharge of sewage into our rivers and streams. We will also begin working with DEP on strategies to clean storm water runoff. 


Greening Agency Operations

Greening Agency Operations icon

Install energy efficient street lights and signals

Well-lit streets are vital to pedestrian and vehicle safety. DOT is replacing its high-pressure sodium street lights with modern LEDs that use 80 percent less energy. The agency has converted over 100,000 of its streetlights thus far and plans to convert our remaining 150,000 lights by 2018. All of the signals in DOT’s 12,000 signalized intersections have already been converted to LED.  

Green DOT’s street resurfacing operations

The agency is a national leader in the use of recycled asphalt pavement (RAP)—our asphalt now contains 40 percent RAP. By using RAP, the City saves on new material and reduces the environmental costs associated with transport and disposal of milled asphalt. DOT has also begun testing warm mix asphalt, which requires less energy to make than traditional asphalt.   

Green DOT’s Staten Island Ferry (SIF) operations

In late 2016, DOT will begin converting all light fixtures in its ferry terminals to LEDs. In addition, the agency is planning to install shore power at its maintenance facility, so our ferries do not need to run their engines while being serviced. Finally, the agency is procuring three new ferry boats with cleaner EPA Tier 4 engines. These vessels will go into service in 2020 and 2021.



Emissions from Private Truck Fleets

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Reduce emissions from private truck fleets in priority communities

The City and DOT are working to secure federal funding to replace another 100 trucks as part of the Hunts Point Clean Truck initiative (see the box above). DOT is also seeking to expand the program to other priority communities with high levels of truck activity.  


Green Infrastructure

Greening Agency Operations icon

Test permeable pavement and concrete

In accordance with legislation passed by the City Council as part of Local Law 80 of 2013, DOT will test the effectiveness of permeable asphalt pavement and permeable concrete sidewalks. These surfaces allow the ground below the pavement or sidewalk to absorb a portion of storm water, reducing runoff into the sewer system. DOT will monitor the impact of these surfaces, determine maintenance needs, and consider a broader application of these materials.          

Develop intra-agency green infrastructure projects

DOT will develop green infrastructure elements within agency projects that will reduce the quantity of storm water runoff and help the City meet state and federal requirements for Municipal Separate Storm Sewer System (MS4) areas, which have separate storm sewer and sanitary sewers.


Greening Agency Operations

Greening Agency Operations icon

Reduce emissions from the DOT vehicle fleet

As part of its NYC Clean Fleet initiative, the City is creating the largest municipal electrical vehicle fleet in the United States. DOT current operates 639 sedans, of which 53 are plug-in hybrids or fully electric vehicles. The agency plans to replace 50 percent of the sedans retired each year with plug-in hybrids or fully electric vehicles. The City is also exploring strategies to green the agency’s light and heavy-duty truck fleets.    

Shrink the environmental footprint and maximize energy efficiency of DOT’s 68 facilities

As part of its comprehensive facilities assessment (see Chapter 8: Organizational Excellence), DOT will conduct an energy audit, which will identify energy conservation measures for its facilities. This effort is part of the City’s 80 x 50 initiative. Conservation measures may include LED lighting, HVAC system upgrades, and solar panels, and will be implemented as energy efficiencies are identified.    




Safety icon

Partner with our employees to identify key safety issues

DOT has conducted an employee safety survey to get input from our employees about workplace safety issues and implemented safety slogans to remind staff of the importance of workplace safety.

Use data to better understand risks to our employees

DOT will continue to track employee injuries and analyze the data for trends. The agency will use the results to target the types of injuries that occur most often and create new safety training materials. In addition, DOT has hired a consultant to provide feedback on work zone design.


Staff Development, Retention, and Diversity

Staff Development, Retention, and Diversity

Provide comprehensive training programs for all staff

DOT will continue to provide training programs to help employees close gaps in their knowledge, whether it is software training or supervisor competencies. DOT also has a staff development library and access to online courses for employees who wish to do self-guided development.

Maintain and enhance an employee culture of honesty, integrity, and inclusion

DOT will continue its commitment to public service and adherence by its employees to the agency’s Code of Conduct, Executive Orders regarding integrity, and the City’s Conflict of Interest Laws. Through training and awareness programs, we will continue to encourage employees to conduct themselves in an honest and ethical manner and to be respectful of the diverse perspectives and backgrounds that each DOT employee brings to the workplace.




Staff Development, Retention, and Diversity

Enhance safety communication and training

DOT will publish a quarterly safety newsletter that shares best practices in safety among all units in DOT. We will also develop training profiles for specific roles to ensure that field staff members receive appropriate safety training throughout their careers. 



Staff Development, Retention, and Diversity

Conduct a comprehensive facilities assessment

DOT will conduct a comprehensive assessment of the conditions of its facilities. The assessment will be used to guide the agency’s preventive maintenance efforts and facility capital investments. The assessment will also include an energy audit, which will evaluate potential energy efficiency improvements.


Staff Development, Retention, and Diversity

Staff Development, Retention, and Diversity

Pilot a rotational program for DOT staff

DOT will develop and pilot a rotational management development program in which selected DOT employees can do work exchanges with other DOT units and divisions, gaining experience in planning, outreach, design, data analysis, and other fields.

Expand outreach to attract diverse employees

DOT will expand its outreach efforts regarding agency job openings and the civil service   exam process to groups under-represented at the agency. A closer relationship between Human Resources and the agency’s EEO/Diversity Office will allow us to identify appropriate publications and affinity groups to target.

Create an ambassador program for outreach and recruitment to schools, colleges, and universities

DOT's Recruitment Coordinator will work closely with the operating divisions to identify current employees who are recent graduates to expand the pool of individuals who can represent the agency at career fairs and other on-campus recruitment opportunities.

Learn from our peer cities across the globe

DOT will seek to learn from global best practices in peer cities worldwide as it advances its sustainable transportation agenda.


Process Reform

Staff Development, Retention, and Diversity

Streamline the procurement process

DOT is participating in a citywide effort to review and reform the current procurement processes. DOT will participate in ongoing pilots to compress the procurement timeline and add more predictability to the process, so that, among other improvements, the vendor pool is expanded and smaller vendors are better able to compete.



Public Awareness

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Continue to use a variety of channels to communicate agency goals and initiatives to the public

DOT will continue to use social media to promote agency projects and initiatives and monitor public feedback. The agency will also continue to develop video content explaining our projects and priorities, as well as conduct market research to measure the effectiveness of our public awareness efforts. 


Project-Based Outreach

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Continue project-based outreach

DOT will continue to consult with local communities on all of its projects. For major initiatives, such as Select Bus Service routes and Great Streets projects, DOT will continue to use tools like interactive workshops and open houses to provide a forum for community input.

Continue Street Ambassador Program

DOT will continue to deploy its Street Ambassadors to expand the reach of its public engagement efforts, particularly to groups traditionally under-represented at public meetings, including bus riders, non-English speakers, and low-income New Yorkers.

Expand and Improve Project Feedback Portals 

DOT will continue to use online project portals to solicit input on street improvement projects, share project updates, and post designs. DOT will expand the use of portals to include a broader range of projects.


Customer Service

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Continue to respond courteously and promptly to public and stakeholder inquiries

To further improve customer service, DOT is upgrading the agency’s centralized correspondence tracking system to better respond to the 30,000 letters, emails, and other communications the agency receives each year from elected officials, community boards and the general public. 

Provide courteous service to the agency’s permit and ferry customers

DOT has updated its permit application system to make it easier for applicants. We have also increased service frequency on the Staten Island Ferry.



Public Awareness

Customer Service icon

Re-launch the DOT website

The agency is in the process of conducting a comprehensive redesign of its website to make it more user friendly and to meet universal accessibility standards. The new site will include a web content management system that will allow for more timely updates.

Engage with the public in new venues

DOT will seek to engage the public outside of the project-specific review process to raise awareness of what we do and build relationships. These venues could include community events and non-transportation focused forums.

Employ surveys and other tools to measure user satisfaction and attitudes

DOT will explore opportunities to use surveys and other tools to measure changes in satisfaction of travelers over time and to better understand the needs and attitudes of the public towards potential changes or real world experience with the transportation system.


Project-Based Outreach

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Develop public engagement resource guide for agency staff

Leveraging the agency’s deep institutional knowledge, DOT will develop an outreach resource guide documenting best practices from across the agency. The agency will also create a searchable in-house digital warehouse of public outreach materials, including presentations, talking points, and letters.

Better communicate project benefits and outcomes

Using new data sources and analytics tools, the agency will develop ways to better quantify the economic, health, and safety benefits of our projects and to communicate these benefits to the public.


Customer Service

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Create an online map of agency projects

DOT is developing a public facing online map of agency projects and pending work already in our queue to let the public more easily review upcoming projects that might affect their lives. These maps will also link to new online forms for the public to submit inquiries directly to the agency.

Improve customer service for the disability parking permit program 

Beginning this summer, parking permit holders with permanent disabilities will be issued two-year rather than one-year permits. In addition, the hours for DOT’s parking permit customer service center have been extended, and the agency is working to simplify its application process.  

Streamline the contract payment process

As part of efforts to improve the agency’s procurement process, DOT has established a working group composed of the agency’s fiscal affairs, engineering audit, legal, IT, and operational units. To speed up contract payments by at least 20 percent, DOT will require concurrent reviews by different units, allow invoice adjustments to follow initial payments to contractors, transition more of the payment process to computer-based systems, and develop a new contract payment management system.

Streamline the change order approval process

Change orders can sometimes take a year to be approved, far longer than in the private sector. Moving forward, DOT will hold itself and its contractors accountable for meeting aggressive timelines in the change order process. The agency will improve change order tracking, better integrate our change order process with the new citywide procurement system, and continue efforts to expedite approvals from oversight agencies.